FAQ

Orders can be canceled or modified within 12 hours of purchase.
After this period, the production or shipping process may have begun and changes may no longer be possible.
Please contact us immediately for any order modifications.

We stand by the craftsmanship of our products and offer a 1-year limited warranty covering manufacturing defects.
This does not include normal wear and tear, accidental damage or misuse.
Please retain your proof of purchase to be eligible for warranty service.

Every piece of jewelry is meticulously crafted by skilled artisans using ethically sourced materials.
We provide certificates of authenticity for items featuring genuine gemstones or precious metals.
Our commitment to quality is reflected in each handcrafted design.

Absolutely! We offer complimentary gift wrapping and the option to include a personalized message during checkout.
Our elegant packaging is perfect for special occasions such as birthdays, anniversaries or engagements.

Yes, we offer a selection of hypoallergenic jewelry made from materials such as sterling silver, 10k/14K/18K gold, platinum and surgical-grade stainless steel, suitable for sensitive skin.
Product details specify the materials used in each piece.

We deeply regret any inconvenience caused by a damaged or incorrect item.
Please notify us within 48 hours of receiving your package with photos of the item and packaging.
We will prioritize your case and offer a replacement or refund as quickly as possible.

No, we ship in USA only now.
Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

We offer standard, express, and next-day delivery services for domestic orders.
At checkout, you can select the option that best suits your timeline.
Delivery times and rates vary based on your location and the shipping method chosen.

All in-stock items are typically processed and shipped within 1–3 business days.
For custom, engraved, or made-to-order pieces, please allow 7–14 business days for production before shipping.

Yes, all shipments are fully insured until they are safely delivered to your address.
For high-value orders, a signature may be required upon delivery for added security.

We accept returns and exchanges within 14 days of the delivery date, provided the item is unused, in its original condition and accompanied by the original packaging and receipt. Customized, engraved or made-to-order pieces are non-refundable unless defective.
Please contact our customer support team to initiate the process.

Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original method of payment.
Please note that some banks may require additional time to post the transaction.

We strive to respond to all inquiries within 24 business hours.
Contact Us: (+619) 589-0100

Return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred on our part.
We recommend using a trackable, insured shipping method.

Yes! You can request an exchange for a different size, color, or style, subject to availability, within the same 14-day return window.
Contact us for available options and instructions.