Royalty Jewelers

FAQ 

General

1. Where can I find reliable jewelry repair near me?

You can count on Royalty Jewelers for trusted, high-quality jewelry repair near me. We handle ring resizing, stone setting, chain repairs, and more.

2. Do you offer watch repair in La Mesa?

Yes! Our expert technicians provide full watch repair La Mesa services, including battery replacement, mechanical servicing, and strap adjustments.

3. What makes Royalty Jewelers stand out among jewelry stores in La Mesa?

Royalty Jewelers is one of the top-rated jewelry stores La Mesa residents trust. We offer personalized service, expert craftsmanship, and a wide range of luxury and custom pieces.

4. Can I create custom jewelry in La Mesa with Royalty Jewelers?

Absolutely! We specialize in custom jewelry La Mesa customers love—design your dream piece with our in-house experts, from engagement rings to one-of-a-kind pendants.

5. Where is Royalty Jewelers located?

Royalty Jewelers is conveniently located in La Mesa, making it easy for locals searching for jewelry repair near me or jewelry stores La Mesa to stop by and experience exceptional service.

Delivery

What if my products arrives damaged or incorrect?

We deeply regret any inconvenience caused by a damaged or incorrect products.
Please notify us within 48 hours of receiving your package with photos of the item and packaging.
We will prioritize your case and offer a replacement or refund as quickly as possible.

Do you offer international shipping?

No, we ship in USA only now.
Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

What delivery options do you offer?

We offer standard, express, and next-day delivery services for domestic orders.
At checkout, you can select the option that best suits your timeline.
Delivery times and rates vary based on your location and the shipping method chosen.

How long does it take to process and ship my order?

All in-stock items are typically processed and shipped within 1–3 business days.
For custom, engraved, or made-to-order pieces, please allow 7–14 business days for production before shipping.

Is shipping insured?

Yes, all shipments are fully insured until they are safely delivered to your address.
For high-value orders, a signature may be required upon delivery for added security.

Returns

What is your return and exchange policy?

We accept returns and exchanges within 14 days of the delivery date, provided the item is unused, in its original condition and accompanied by the original packaging and receipt. Customized, engraved or made-to-order pieces are non-refundable unless defective.
Please contact our customer support team to initiate the process.

How long does it take to process a refund?

Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original method of payment.
Please note that some banks may require additional time to post the transaction.

How can I contact customer support?

We strive to respond to all inquiries within 24 business hours.
Contact Us: (+619) 589-0100

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective or an error occurred on our part.
We recommend using a trackable, insured shipping method.

Can I exchange an products instead of returning it?

Yes! You can request an exchange for a different size, color, or style, subject to availability, within the same 14-day return window.
Contact us for available options and instructions.

Visit our website Royalty to learn more about our stylish products.

Shopping cart0
There are no products in the cart!
Continue shopping
0