Refund & Return Policy – Royalty Jewelry

At Royalty Jewelry, we take pride in offering our customers exquisite, high-quality jewelry pieces. We value your satisfaction and strive to ensure that every purchase meets your expectations. However, in certain cases, a return or exchange may be necessary. Please review our policy below:

Return Period

You may request a return or exchange within 14 days from the date of delivery.
After this period, unfortunately, we cannot accept any returns or exchanges.

Return Conditions

To be eligible for a return:

The item must be unused, unworn, and in the same condition as when you received it.
It must be returned in its original packaging with all accompanying materials (certificates, accessories, etc.).
Proof of purchase (receipt or invoice) is required.

⚠️ Important Notes:

Custom-made or personalized jewelry (such as engraved or special-order pieces) cannot be returned or exchanged.
For hygiene reasons, earrings are non-returnable.
Gift cards and promotional items are non-refundable.

Partial Refunds

Partial refunds may be granted only in the following cases:

Items with minor damage not caused by the customer.
Manufacturing defects confirmed after inspection.

Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be processed within 7–14 business days and applied to your original payment method.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable and non-exchangeable.

Exchanges

We only replace items if they are defective or damaged upon delivery.
To request an exchange, please contact us at:
support@royaltyrjewelers.com
and send the item to Address:
8501 La Mesa Blvd, La Mesa, CA 91942, United States

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item.
If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or our error.
Shipping fees are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Assistance?

For any questions related to returns, refunds, or exchanges, please contact us at:
📧 support@royaltyrjewelers.com
📍Address: 8501 La Mesa Blvd, La Mesa, CA 91942, United States